Terms of Service

The service is operated by VerbalOps, registered in India at 7H9V+9H5, Turkayamjal, Telangana 501510, India. "We" and "us" mean that company; "you" means the business that subscribes.

These terms apply to the account owner and to everyone they invite into their dashboard. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

We build, host and operate AI voice agents that answer and place telephone calls for your business. An agent speaks with callers, captures the details you ask it to capture, and can book appointments into your scheduler.

An AI agent is not a person and is not infallible. It can mishear, misunderstand, or fail to capture a detail. You remain responsible for what your business promises its customers, for confirming appointments, and for any decision taken on the basis of a call. We do not warrant that any call will be answered, completed, or transcribed accurately.

Plans are billed monthly in advance and include an allowance of talk time, measured in minutes of connected telephone calls. Current plans and prices are shown at the point of purchase.

• Only telephone calls consume your allowance. Test calls made through a browser and text-chat sessions do not.
• Usage beyond the included allowance is charged at the overage rate for your plan.
• Your allowance resets at the start of each billing period. Unused minutes do not carry over.
• Your dashboard shows a live ledger of every minute granted and consumed. That ledger is the record we bill from.

Calls are carried by licensed telecommunications providers. We are not a telecommunications operator and do not sell carriage. Numbers we provision on your behalf remain subject to the carrier's terms and to the regulations of the country they belong to.

Carrier outages, number porting delays and network faults are outside our control. We will tell you when we know about them.

You are responsible for how your agent is used. You must not:

• place calls to people who have not consented to be contacted, or who appear on a do-not-call or do-not-disturb register;
• use the service for unsolicited marketing that breaches the telemarketing rules of the country you are calling — including TRAI regulations in India and the TCPA in the United States;
• have the agent impersonate a specific real person, or claim to be human when a caller sincerely asks;
• configure the agent to give medical, legal or financial advice, or to make claims about a regulated treatment that you cannot substantiate;
• attempt to resell the service without a written agreement.

Content you supply — your prices, your treatment menu, your FAQs — is yours, and you confirm you have the right to use it.

The service records calls and generates transcripts. Recording law varies: some jurisdictions require only one party's consent, others require all parties to be informed. Obtaining the consent your jurisdiction requires is your responsibility. We provide the means to announce recording at the start of a call, and we recommend you keep it enabled.

How we handle the resulting recordings is described in our Privacy Policy.

We aim to keep the service available continuously, but we do not offer a contractual uptime guarantee on standard plans. Planned maintenance is announced in advance where practical.

Support is by email at hello@verbalops.com during Indian business hours.

You may cancel at any time; cancellation takes effect at the end of the period you have paid for. See our Refund & Cancellation Policy.

We may suspend an account that is being used unlawfully, that is materially overdue on payment, or that is causing harm to callers or to the network. Where the reason is non-payment we will contact you first, and inbound calls are degraded before they are stopped — we do not silently disconnect a business's telephone line.

On termination you may export your call data for 30 days, after which it is deleted.

To the extent permitted by law, our total liability for any claim arising out of the service is limited to the fees you paid us in the three months before the claim arose.

We are not liable for lost profits, lost bookings, or business interruption, nor for the consequences of anything an AI agent said or failed to say on a call.

We may update these terms. Material changes will be notified by email to the account owner at least 14 days before they take effect.

These terms are governed by the laws of India, and the courts of Hyderabad, Telangana, India have exclusive jurisdiction.

Questions: hello@verbalops.com